In today’s online world, we are competing in a very competitive environment. Online shoppers have thousands of choices and your competitors are ready to steal them from you.
That’s why customer feedbacks and reviews are really important for every single of e-commerce companies. Besides of that customer reviews provide you with fresh ideas on ways to improve your business. And it gives you insight into the needs of your customers.
In order to remain a sustainable competitive advantage, you’ve got to keep your customers happy. Customer review tools can help you measure and improve customer satisfaction, identify unhappy customers, reduce lost sales and get valuable insight from customers.
Today we’re going to focus on some of the most useful customer review tools. We’re going to take a look at six of the best tools available on the market.
Yotpo helps e-commerce retailers get tons of reviews, photos, and other user-generated content and use them to drive qualified traffic, increase conversion rate & boost sales. Yotpo’s beautifully designed in-mail form enable online shoppers to leave the reviews effectively. Yotpo also helps store owners receive a boost in social traffic (and sales) is by allowing them to connect their Facebook page and Twitter account to Yotpo and share reviews with their social communities.
Revyx is a full-featured customer ratings and review software that helps you collect more authentic customer reviews. It provides a review management system which allows you to moderate and track your reviews and also contact the customer if there is a problem.
Reevoo is an independent, impartial ratings and reviews provider. It never edits, delete, censor any of the reviews they receive, whether they’re good or bad, and they don’t let businesses do so either.
PowerReviews provides review software for e-commerce companies and brands. It provides consumers with an ‘at-a-glance’ summary of all collected reviews and aggregates all pros, cons, and best uses, generates more reviews, more quickly through fully responsive, easily customizable and offers automated follow-up e-mails that work with your system and workflow.
Feefo provides online businesses with a customer review system that enables them to access customer feedback. As an official Google Content Partner, all Feefo reviews are 100% verified and sent directly to Google. It’s customer reviews can facilitate SEO and the volume of inbound organic traffic – by improving bounce rates and helping to keep the content of a page fresh (both key ranking factors). Thanks to Feefo’s custom reporting suite and analytics you can better understand your customer’s wants and needs. Receive alerts to feedback and analysis of its tone, giving you the ability to quickly respond and turn around negative comments.
Bazaarvoice connects brands, retailers and consumers in the world’s largest shopper network, delivering ROI through reviews, analytics and targeted media. Bazaarvoice simply asks for you to send out review requests. Collected reviews will then be evaluated and sent to retail sites partnered with Bazaarvoice around the globe to make it easy for brands to automatically distribute content to their sites. Its comprehensive dashboard makes it simple for e-commerce retailers to see customer feedback, identify product issues, and realize product suggestions.