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Satisfaction de l’utilisateur et E-commerce

Commerce électronique et l’expérience numérique ont adopté des normes plus élevées qui ont été dictées par les détaillants en ligne plus réussis — — ces détaillants ont mis une priorité que les acheteurs en ligne sont habitués et autres détaillants ont dû suivre. Dans 2015, Site e-commerce ventes ont été 341.7 milliards de dollars par an avec une augmentation de 14.6% De 2014.

Cependant, is our relationship with E-commerce so surface level or are their physical responses we have to shopping online? Hong Shao, un écrivain du personnel, de forbes.com, states that digital dopamine is a big contributor to our love for e-commerce. Dopamine, un produit chimique dans le cerveau, is associated with a positive feeling that comes from a certain experience. Expériences, such as hearing the sound of our mobile device, le ping d’un courriel, or the sound of a chat are all experiences that are associated with positive feelings in the brain. The next time your device gives you a notification try and notice your mood and see if it has been elevated? User gratifications describe the active approach individuals make to satisfy their specific needs from the consumption of an online or media product.

Users on E-commerce websites are no longer considered passive audiences they are active in a sense that they know what properties they specifically expect to use and see when they are visiting a website. Active audiences are individuals who do not receive information passively, they are actively involved with the content and apply them to their everyday social contexts. Affordances sont les capacités, un site Web qui est donné à un utilisateur. Affordances of a website or online business can range from having specific options while making a purchase or being able to navigate the website effectively. This is such a vital gratification for users that they expect to be able to opt-in or opt-out when purchasing a product.

Quand regardant les propriétaires d’entreprises de commerce électronique et la gratification doit demander: Is my website providing the needs of my customers? Par exemple, Consommateurs chinois, are a large market that would prefer to do all their shopping online. The key to understanding your community of consumers is having the insight to what potentially would gratify them during the purchasing experience. Cependant, business owners should recognize that different communities and users have completely different set of needs. Engineers have the task of designing for customer gratification and anticipating what functions on a website will produce better revenue in sales. Avoir un bon, platform that can help personalize the e-commerce experience for your customers is a fundamental building block when building an online business.

The E-commerce market is gradually building to adapt to the concept of instant gratification. C’est le rêve ultime pour les consommateurs, getting exactly what they need at the lick of a button right from their couch seamlessly. Some customers are already experiencing these types of deliverables from websites like amazon.com. Cependant, some customers in parts of the country are a far cry from instant gratification. This is controlled through curbing customer expectations and providing an experience that shows exactly what they are receiving.
The affordances that you apply to your website at the end of the day are providing your customers with an experience that will ensure repeat business. En outre, this rise of expectations has put a level of delivery expectations and options on the businesses website that are sometimes impossible to keep up with for small businesses.

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