If there’s one thing you can be certain about in the world of e-commerce, it’s that sales increase on Black Friday.
Because shoppers are actively looking to find the best deals and spend their hard earned cash.
The only thing you need to do?
Make sure that when they’re about to spend their money, they do so with you.
In this post, you’re going to learn six key things to consider for Black Friday to make sure your shopping holiday period is a success.
Think about inventory
It sounds silly, but there will be a number of e-commerce owners who get so engrossed in trying to think about their marketing strategy, they forget one of the most important aspects of winning your Black Friday market: inventory.
If your business was to generate 20x extra sales this Black Friday, could your business handle it?
Do you even have that amount of stock available?
Probably not, if you haven’t prepared in advance.
You see the thing is, consumers naturally want to spend their money on Black Friday so you need to make sure there are enough products available for everyone to buy.
If you do find that your stocks are running low, it can be helpful to add a countdown timer letting customers know stocks are running low and driving a sense of urgency.
Mac Cosmetics let their customers know there is very limited stock available for the skin & eye essential kits.
Doing this adds a sense of urgency for shoppers who are perhaps on the fence in regards to whether or not they make a purchase.
What’s more, if they do decide too late and there’s no stock left – you’ve already pre-warned your customers.
So when you do increase your inventory this Black Friday, do think about ways you can let your customers know when stocks are running low.
Think about prices
Naturally, people want to spend their money on Black Friday. They’re looking for deals, they’re looking for bargains.
This is why you need to take careful consideration as to your pricing. In general, during Black Friday prices drop.
If this is your first Black Friday, you might be wondering how other stores are able to drop their prices drastically and still make a profit.
The best way to do it (without ruining your business) is to use historical sales data. Historical sales data. Sales data can help you predict the best price to set your products based on what did or did not work in previous years.
If this is your first rodeo, then you can use a pricing tool to check your competitors’ prices.
Some retailers like to look at the products they’ve struggled to sell and offload that inventory by rapidly reducing prices.
Others decide to undercut their competitors’ prices to grab a bigger piece of the e-commerce pie.
In the example above, you can see the various price increases and decreases on a day-to-day basis for specific retailers.
Email is one of the best ways to get your customer’s attention during Black Friday, but how many emails do you send during this period?
There’s no correct answer to that question, but there are a large number of different types of emails you can send.
Asos send their email list a reminder email a week before Black Friday even starts. In this email, they offer their customers 50% off party wear.
This email is effective because not only does it remind their customers that Black Friday is coming soon, but it helps them generate any potential early sales.
Asos isn’t just telling their customers that Black Friday is coming soon, but they’re offering their customers something too.
In the example above you can see that not only do they let their customers know shipping is free, but they let them know the prices of the products and which ones are close to selling out.
This helps add a sense of urgency for anyone who is thinking about buying a product.
H&M sends a reminder email to their list the day before their Black Friday launch, letting them know the time it starts as well as offering a special discount for anyone who decides to take them up on their offer.
What do all these emails have in common? They all offer their customers something. Whether that’s an early deal, free shipping or Black Friday discount.
One way to generate sales before your Black Friday launch, and during is to create a landing page, specific for Black Friday.
Before your launch, you can use this page to collect your customer’s emails.
During the launch, you can use this page to highlight the specific products on offer.
In this example, Shoe Fetish has a simple landing page that lets customers know there is 50% off all items.
They include a link so customers can shop the collection.
This is effective as it directly moves customers towards their product listings without coming across too sales-y.
Like we mentioned before, one thing it does well is to offer customers money off – giving back, rather than just take.
BullGuard in the example above, uses their Black Friday landing page to advertise three pieces of their software at different prices.
Two pieces of software have 70% off and the other has 40% off.
Their landing page shows all the products above the fold. They also employ a countdown timer that helps drive urgency.
Rather than have a specific landing page for each product, they’ve carefully put them all on the same page for Black Friday so customers get to compare the software and decide which one is best for them.
Discounts and deals
You already know that the general rule of Black Friday is to offer your customers a lower price.
But for many e-commerce owners, simply decreasing your product’s prices seems counter-intuitive if you want to increase your profits.
It doesn’t have to be that way though.
You can still give the illusion of keeping prices low, by offering your customers deals.
For example, this year, if you wanted to treat yourself to a MacBook, you have a number of options.
These retailers are all offering different deals for the same product. As you can see, consumers are in control and get to decide how and where they shop for their favourite products.
As well as discounts, you could offer your customers upsells, cross-sells or even freebies when they make a purchase.
E-Commerce Black Friday Final Thoughts
Black Friday gives you a chance to increase the number of sales your store makes. In order to do that, though, you need to put the right marketing tactics in play so that people know your deals exist.
Further to that, you need to make sure your store is ready to handle the increase in traffic and sales.
Black Friday is ready for you, but are you ready for it?